Privacy Policy

Last updated: July 2025

At Secret Garden in the Ham, we are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are Secret Garden in the Ham, an early years stay-and-play business based in the UK. If you have any questions about how we handle your data, you can contact us at:

📧 hello@secretgardeninthham.co.uk

We may collect the following information:

• Your name and email address (e.g. when you sign up for updates or contact us)
   
• Any information you provide through contact forms or booking enquiries
   
• Website usage data (such as cookies or analytics – see section 5)
   

We use your data to:

• Contact you with updates, news, or booking information (with your consent)
   
• Respond to enquiries
   
• Improve our website and services
   

We will never sell your data or share it with third parties for marketing purposes.

We process your data when:

• You have given clear consent (e.g. newsletter sign-up)
   
• It is necessary for a service you’ve requested
   
• We are legally required to (e.g. safeguarding or insurance compliance)
   

We may use cookies or similar tracking technologies to:

• Understand how visitors use our website
   
• Improve the functionality and user experience
   

You can manage or disable cookies through your browser settings.

We take reasonable technical and organisational precautions to protect your personal data from loss, misuse, or unauthorised access.

You have the right to:

• Access your personal data
   
• Request correction of any inaccurate data
   
• Ask us to delete your data (where applicable)
   
• Withdraw your consent at any time
   

To exercise your rights, please contact us at hello@secretgardeninthham.co.uk

We do not knowingly collect personal data directly from children. Any information provided must be submitted by a parent or guardian.

We may occasionally update this Privacy Policy. Any changes will be posted on this page with the updated date above.

If you have any questions or concerns about this policy, please contact:

📧 hello@secretgardeninthham.co.uk

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk